FAQ

111 beat FAQ — Answers to All Your Questions

Find detailed answers to the most frequently asked questions about device and technical issues, deposits and withdrawals, and support, all on this page. Choose the category your question falls under and go straight to the answer. If you need to know something beyond this, our 24/7 live chat support is always ready.

Technical Support

Device and Technical Issues

If the connection drops, the result of the round that was in progress in a slot or live casino game is saved securely on the server. Log in to 111 beat after reconnecting — you can continue from where the game stopped or see the result of the last round. If the network is weak, try switching between Wi-Fi and mobile data and refresh the page.

On Android, open 111beat.cam in Chrome, then tap the menu icon (three dots) and select "Add to Home Screen". On iPhone, open the site in Safari, tap the share icon at the bottom, then select "Add to Home Screen". After that, you can launch 111 beat directly from the home screen just like an app.

Yes, the 111 beat website is fully optimised for mobile browsers. Slots, live casino and sports betting run smoothly on Chrome, Firefox and Safari. Games like 111 beat Slots are fully touch-controlled on mobile. Keep your browser updated and close unnecessary tabs for smoother gameplay.

111 beat works on Android and iOS smartphones, tablets, and desktops or laptops running Windows or macOS. You get the best experience on Android 8.0 or above and iOS 13 or above. The site also runs on older devices, though performance may vary on some graphics-heavy games.

Yes, both Android (APK) and iOS versions of 111 beat are available. The app must be obtained through official channels. You can find more information about the 111 beat App on our app page. The app supports all games and payment options, just like the browser.

First clear your browser's cache and cookies, then reload the page. If VPN is on, turn it off and try again. If the browser is outdated, update it. If the problem continues, let 111 beat's 24/7 live chat know with details — the support team can analyse the issue with a screenshot and provide a quick solution.

Payment Support

Withdrawals

You must meet the wagering requirement before withdrawing winnings from a bonus. For example: for the welcome bonus, you must wager the bonus amount 15 times. Say you deposit ৳1,000 and receive ৳1,000 as a bonus; to withdraw you must place ৳1,000 × 15 = ৳15,000 in bets. Once wagering is complete, you can withdraw your winnings directly. See the Terms and Conditions page for full details.

After a withdrawal request from 111 beat to bKash is approved, the money usually arrives within 30 minutes to 3 hours. Processing is faster for verified accounts. If the details provided are correct and wagering is complete, withdrawal requests generally face no delay.

111 beat's payment team works seven days a week, twenty-four hours a day. Withdrawal requests are processed at night and on public holidays as well. The standard processing time — 30 minutes to 3 hours — remains the same regardless of the time of day or day of the week. However, there may be slight delays during unusually high-traffic periods.

The minimum withdrawal amount from 111 beat is ৳800. This same minimum applies regardless of the method — bKash, Nagad, or Rocket. Before making a request, make sure your balance exceeds this amount and all conditions have been met.

Yes, for security reasons 111 beat only processes withdrawals to a mobile wallet registered in the player's own name. The name on the account and the name on the bKash, Nagad, or Rocket wallet must match. Withdrawal requests to third-party wallets may be cancelled and may require verification.

Deposit Guide

Add Money

111 beat currently supports deposits through three mobile wallet methods: bKash, Nagad, and Rocket. Rocket is the mobile banking service of Dutch-Bangla Bank. You can make a quick deposit at any time using any of these three methods. Make sure funds are added to your account before starting games at 111 beat Casino.

First log in to 111 beat, then go to the deposit section and select bKash. Enter the amount as instructed and confirm the transaction with your bKash PIN. After a successful payment, your balance is usually updated within a few seconds. If there is a problem, save the transaction ID and report it to support.

The minimum deposit at 111 beat is ৳300 — this is the same across all methods, whether you want to play slots, live casino, or sports betting. With a ৳300 deposit you can enjoy popular slot games like Gates of Olympus or jackpot games. There is also a chance to receive a welcome bonus on your first deposit.

111 beat does not charge any processing fee on deposits. However, your mobile wallet provider — such as bKash or Nagad — may apply transaction charges according to their own terms. It is advisable to check with the relevant wallet provider about any such charges.

Yes, Nagad is supported directly as a deposit method at 111 beat. After logging into your account, select Nagad in the deposit options and follow the on-screen instructions. Deposits via Nagad also start from a minimum of ৳300 and processing is usually instant. Check for any applicable promo codes or offers at the time of deposit to receive a bonus.

Even after a successful deposit, your balance may sometimes take a little time to appear due to network issues. Refresh the page or log out and log back in. If the balance does not show within 5–10 minutes, contact live chat with your mobile wallet transaction ID — the support team will resolve the issue quickly.

Support Information

Contact & Support

Before contacting 111 beat support, have the following information ready: your registered email or mobile number, a detailed description of the issue, the relevant transaction ID (for payment issues), and a screenshot if possible. Having this information allows the support team to identify and resolve the issue faster.

Yes, the 111 beat support team provides service in both Bengali and English. With Bangladeshi players in mind, live chat and email responses in Bengali are given in clear, straightforward language. You can describe your issue without any hesitation due to language.

111 beat supports two contact methods: live chat and email. Live chat is the fastest option — you can connect with an agent instantly from the chat icon on the site or app. You can also send a detailed description and screenshots by email to resolve more complex issues.

Yes, 111 beat support is available seven days a week, twenty-four hours a day — that is, 24/7. The support team remains active during major cricket events like BPL or IPL, and during Ramadan nights as well. Do not hesitate to contact live chat whenever you need assistance.

For any issue related to account verification or KYC, contact 111 beat's live chat. The support team will let you know what documents are required (National ID, mobile wallet registration confirmation, etc.). Once verification is complete, you will have access to withdrawal and higher limits, and will also be eligible for 111 beat VIP benefits.

Yes, 111 beat takes responsible gaming seriously. Contact live chat or email for help with setting deposit limits, self-exclusion, or taking a break from gaming. Detailed guidance on this topic is available on the Responsible Gaming page. All 111 beat services are strictly prohibited for anyone under the age of 21.

Direct Support

Still have questions? We're always here

If the answers above did not resolve your question, contact the 111 beat support team directly. Support is available in Bengali and English, 24 hours a day, seven days a week.

Live Chat

Click the chat icon on the site or app to connect with an agent instantly. This is the most effective way to get the fastest resolution.

Email Support

For complex issues, send an email with screenshots and a detailed description to: [email protected]